I paid, but Premium is still locked

A charge can succeed while the Lyfta account you have open still looks free. Restore the purchase on the account that paid. Do not buy Premium a second time.

Use the Lyfta account that paid

Premium stays on the login that bought it. An empty account is a different login, not a failed payment.

1. Sign out.
2. Sign in with the email, Google, or Apple method you used when you paid.
3. Open Settings → Manage Subscription and see if a plan is listed.

If history is empty as well, see Signed in, but your workouts are missing.

Check who charged you

The store has to show an active Lyfta subscription before restore can apply it.

• iPhone: Settings → your name → Subscriptions. Lyfta should be listed on the Apple ID that paid.
• Android: Google Play → Payments & subscriptions → Subscriptions. Lyfta should be active on that Google account.
• Web: the receipt says Lyfta. Email support@lyfta.app from the address on the account and include the receipt.

If the store says payment failed, or the charge is still pending, fix that before you restore. See Payment failed or change your payment method.

Restore the purchase

1. Open Lyfta on the account from the first section.
2. Go to Settings.
3. Tap Restore Purchase.

Restore checks the store purchase again. It does not charge you. Wait until it finishes, then open Manage Subscription.

On Android, the Google account in the Play Store has to be the one that paid. On iPhone, the Apple ID on the phone has to be the one that paid.

Still locked

Email support@lyfta.app. Include:

• the email on the Lyfta account you are signed into
• whether Apple, Google Play, or Lyfta charged you
• the order number or a screenshot of the receipt
• a screenshot of the store subscription, showing that it is active
• what Restore Purchase did, if you could run it

Do not subscribe again on this account while you wait. A second purchase can charge you twice. To ask for a duplicate charge back, request a refund.